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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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A Dental Practice’s Customer Service that is Led by Compassion

by Barbara Khozam | Mar 18, 2021 | Customer Service Training

Photo by Daniel Frank from Pexels A colleague recently told me about the following experience at his dentist’s office. Real World Story: “I must confess that I am one of those people who thinks that dentists charge too much money and are in the profession just for...

O’Reilly – a great customer service story

by Barbara Khozam | Feb 18, 2021 | Customer Service Training

Have you ever had to shop for something that intimidated you and made you feel totally out of your element? This is exactly how I felt when shopping for a few car maintenance items at O’Reilly Auto Parts. Watch my video to learn how a service rep with an “attitude of...

How to be of service to others

by Barbara Khozam | Feb 5, 2021 | Customer Service Training

Did you know that helping others offers many advantages to the giver, especially being a happier person? Well, research shows there are many benefits to being of service to others. Watch my video to learn about all the benefits of having an “attitude of service.” If...