Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Hilton Buddy Makes for a Memorable Customer Service Perk

by Barbara Khozam | Dec 18, 2019 | Customer Service Training

Real World Story: I recently stayed at a Hilton property, and an unexpected service perk I received was quite the memorable experience that I will not soon forget. This got me thinking about what we in customer service can provide our customers to show them our...

Happy Thanksgiving 2019!

by Barbara Khozam | Nov 27, 2019 | Customer Service Training

As that time of year for giving thanks is upon us, let us take a moment to truly be thankful for everything in our lives—the good and the bad. The good for the many wonderful memories they cultivate. The bad for giving us the opportunity to grow and be genuinely...

Falling Into a BAD Emergency Room Experience

by Barbara Khozam | Nov 21, 2019 | Customer Service Training

I pray this never happens to you or your loved one! Real World Story: Recently, my mother spent time in the hospital. It all started with a fall. She was transported by ambulance to the nearest hospital, where she spent a total of four days, and the service she and I...