Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Can knowing about Personality Types elevate your Customer Service delivery?

by Barbara Khozam | May 3, 2018 | Customer Service Training

The most effective strategy to successful communication, and thus great customer service delivery, is knowing how to interact with customers as individual people. And what better way to do this than to know a little something about each customer’s personality type....

In the Customer Service experience, first and last impressions MATTER

by Barbara Khozam | Apr 25, 2018 | Customer Service Training

Real world story: On a recent business trip, I went through a rather awkward and confusing experience. As an Avis preferred member, I usually get a confirmation email letting me know the space number of my rental car in advance, so I can proceed immediately to it when...