Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
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Videos & Reviews
Blog
How to avoid the “Is Anybody There?” void in your customer service
You enter a restaurant for the first time. You look for a human or some sort of sign to tell you to wait or to be seated or to seat yourself. Instead, you are greeting by a void of uncertainty. Is anybody there? Real World Story: I cannot explain why the above...
Does Your Customer Service Program Include an Employee Recognition Strategy?
As we conclude international Customer Service Week, it would serve us well to consider whether or not your customer service program includes ongoing and consistent recognition of your employees. Like our customers, employees who are happy will remain loyal and...
Delivering Exceptional Customer Service Takes Function and Purpose
Many service agents in the field of customer service get stuck in the belief that complying with the functions of their job description equates to an exceptional agent who delivers great customer service. But this can’t be any further from the truth when they neglect...
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