What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Does Your Customer Service Program Include an Employee Recognition Strategy?

by Barbara Khozam | Oct 5, 2018 | Customer Service Training

As we conclude international Customer Service Week, it would serve us well to consider whether or not your customer service program includes ongoing and consistent recognition of your employees. Like our customers, employees who are happy will remain loyal and...

Delivering Exceptional Customer Service Takes Function and Purpose

by Barbara Khozam | Sep 20, 2018 | Customer Service Training

Many service agents in the field of customer service get stuck in the belief that complying with the functions of their job description equates to an exceptional agent who delivers great customer service. But this can’t be any further from the truth when they neglect...

Exceptional Customer Service Comes from the Inside Out

by Barbara Khozam | Sep 13, 2018 | Customer Service Training

Customer service is about people interacting with people. So it stands to reason that how your customer service team interacts and treats one another is a telling sign of how they treat your clients and customers. Real world story: Have you ever been in a store and...