Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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How to Make Great Customer Service the Core of Your Company’s Culture

by Barbara Khozam | Jan 6, 2018 | Customer Service Consultant

Every company in every industry has a corporate culture, no matter how big or small the company is. Therefore, being proactive and strategic in building that culture is essential to financial success—by way of customer loyalty through an inspired corporate culture....

Holiday Greetings!

by Barbara Khozam | Dec 22, 2017 | Customer Service Consultant

Holiday greetings to you! I want to take a moment from the hustle and bustle of the holidays to wish you the very best of the season. May your days be filled with good cheer and happiness, shared with family and friends. If you have faced a challenging year, I hope...

Feedback: How to Strengthen Your Customer Service Arsenal With this Secret Weapon

by Barbara Khozam | Dec 14, 2017 | Customer Service Consultant

Requests for feedback are everywhere. When you shop online or visit a new website, a service survey window will usually pop up. When you contact a company via Chat, a customer survey window almost always appears at the end of your session. When you walk into most...