Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Thank YOU!

by Barbara Khozam | Nov 23, 2017 | Customer Service Consultant

I bring you warm greetings to wish you a happy Thanksgiving. Thank YOU for your continued friendship, especially during this past year. Thank YOU for your continued support. Thank YOU for your kindness. Thank YOU for reading and listening. This Thanksgiving I am...

Do You Know All Your Customer Service Touch-points?

by Barbara Khozam | Nov 16, 2017 | Customer Service Consultant

A touchpoint is every single opportunity that customers and clients have of connecting with your business. And every touchpoint has the opportunity to turn great service into a BAD experience. Real World Story: At a restaurant, touch-points can include the hostess,...

How to Effectively Utilize “The Hand-off” for Better Service Delivery

by Barbara Khozam | Sep 28, 2017 | Customer Service Consultant

“Sorry, I can’t help you because this isn’t my department.” How many times has a customer service agent given you this excuse? And how many times have agents simply transferred your call or walked away from you without any additional help or explanation? A business...