Customer Service / Patient Experience Can Make Or Break A Business
Keynote Sessions
Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer satisfaction
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Videos & Reviews
Blog
In the Customer Service experience, first and last impressions MATTER
Real world story: On a recent business trip, I went through a rather awkward and confusing experience. As an Avis preferred member, I usually get a confirmation email letting me know the space number of my rental car in advance, so I can proceed immediately to it when...
Is Social Media Killing Your Customer Service Reputation?
Do you regularly read customer comments on your company's social media sites or other service rating sites? Do negative comments feel like a punch in your gut? And do negative comments by your customers catch you by total surprise? Real World Story: Social media is...
Are Terms of Endearment Acceptable in Customer Service?
Given the current climate of the much-needed changing attitudes toward women—from the spotlighting of sexual assault and harassment of female students in colleges across the country to actresses in Hollywood to women in the business world, all of which have culminated...
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