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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Conscious kindness for real-world connection

by Barbara Khozam | Nov 3, 2016 | Customer Service Training

We live in a lonely world. We share the planet with billions of people, and we see hundreds around us on a daily basis. Yet we are not connecting with our fellow man. We walk next to one another on the street, stand closely in elevators, sit tightly on buses and...

Must-have Skills for Customer Service Teams

by Barbara Khozam | Oct 27, 2016 | Customer Service Consultant

Have you ever wondered which skills make an exceptional customer service agent? Are you curious about what customers really expect of you and your agents? Would you like to learn more? Recent research answers these questions and more. Check out this link or click on...

The Power and Impact of a Positive Attitude

by Barbara Khozam | Oct 13, 2016 | Customer Service Consultant, Customer Service Training

Simple Service Secrete #1: The Power and Impact of a Positive Attitude As our national U.S. elections draw to a close, we are reminded of the power of words and actions. It's clear to see how negativity takes a life of its own, drawing many of us into...