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Customer Service / Patient Experience Can Make Or Break A Business

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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The Top AI Concerns in Customer Service

by Barbara Khozam | Jul 10, 2024 | Customer Service Training

AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following - 1. AI can’t replace human connection. Have you ever heard a customer distressed...

Proof that Government Workers CAN Provide Great Service

by Barbara Khozam | Jul 9, 2024 | Customer Service Escondido

Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they're on the right track. Here's just one story from one stellar employee: On Feb 1st, the employee,...

My Frustrating Experience at Albuquerque Marriott North Pyramid

by Barbara Khozam | May 20, 2024 | Customer Service Training

Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it's a bumpy ride. So, picture this: I'm in town for a conference, excited to soak up some knowledge. I hop in an Uber from the airport to the...