Customer Experience

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Customer Service / Patient Experience Can Make Or Break A Business

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Customer Service Speaking Topics

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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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Customer satisfaction

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Doubletree Doubles Down on Exceptional Customer Service

by Barbara Khozam | Mar 10, 2016 | Customer Service Speaker

Doubletree continues to provide exceptional service. Several weeks ago, I wrote about my memorable Doubletree hotel stay in Phoenix. This week, we’ll hear about the Doubletree in Scottsdale from a colleague of mine who shared the following story with me. Real World...

How to speak up without throwing up – Presentation skills from a professional speaker

by Barbara Khozam | Mar 3, 2016 | Customer Service Speaker

Does the thought of having to speak in front of a room full of people frighten you? Has this fear kept you from advancing in your career? Not to worry. By following my four simple steps, you can learn how to present expert presentations—flawlessly, with enthusiasm and...

Barbara Khozam Customer Service Expert with Energy and Tangible Tips

by Barbara Khozam | Feb 25, 2016 | Customer Service Consultant

Suzy Garcia, Area 9 Governor of Toastmasters International talks about how much she really enjoyed Barbara's presentation that included tangible tips and so much energy