What topics does Barbara Khozam cover in her keynote speeches?

Barbara Khozam focuses on customer service and patient experience in her keynote speeches. She provides actionable insights that help businesses improve their customer interactions and enhance overall satisfaction, making her sessions valuable for professionals in various industries.

How can I benefit from Barbara's resources on customer service?

Visitors can download valuable materials that offer practical strategies for improving customer service. These resources are designed to equip businesses with the tools needed to elevate customer interactions and drive better business outcomes.

Who is the ideal audience for Barbara's training sessions?

Barbara's training sessions are ideal for professionals and businesses looking to enhance their customer service strategies. This includes managers, team leaders, and customer-facing staff who want to improve their skills and positively impact customer satisfaction.

What can I expect from attending Barbara's speaking engagements?

Attendees can expect to gain insights into effective customer service practices and patient experience strategies. Barbara's engaging presentations are designed to inspire action and provide practical tools that can be implemented immediately for improved results.

How can I learn more about Barbara's approach to customer service?

You can explore Barbara's homepage for detailed information on her expertise, keynote topics, and available resources. This will give you a comprehensive understanding of her approach and how it can benefit your organization.

Customer Service Speaker | Barbara Khozam

Customer Service / Patient Experience Can Make Or Break A Business

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Keynote Sessions

Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.

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It’s Crazy Good Customer Service at the Staybridge Suites

by Barbara Khozam | Jul 7, 2016 | Customer Service Consultant

For those of you who read my post last week about Thrifty Car Rental, I continue to write about my experiences in Indiana in this week’s post in which I describe my stay at Staybridge Suites. Real World Story: After experiencing abysmal service by several employees at...

How wasteful customer service trumps thrifty pricing

by Barbara Khozam | Jun 30, 2016 | Customer Service Consultant

If you Google the word thrifty, you get the following definition: using money and other resources carefully and not wastefully. Well, someone needs to let Thrifty Car Rental in on that definition. Real World Story: I recently flew from San Diego, California, to...

Attitude 180—how successful customer service teams turn it around with kindness

by Barbara Khozam | Jun 23, 2016 | Customer Service Consultant

You started your day with a BAD attitude. But someone was so kind to you that you couldn’t help but turn it around to positive. Has this ever happened to you? Real World Story: I have a very good friend who is a retired nurse. He is the MOST compassionate, kind and...