Customer Experience
Keynote
Customer Service / Patient Experience Can Make Or Break A Business
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Barbara brings this topic to life with a compelling and captivating keynote. Sometimes it can be hard for employees to understand and act on the customer experience. But Barbara makes it educational and entertaining at the same time.
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Customer Service Speaker Inspires Audience to use Positive Attitudes to Impact People
Positive attitudes are able to impact many. Never underestimate the power of positivity.
Double sweet treat(ment) at the Phoenix Doubletree
Have you ever been so pleasantly surprised by great customer service that you felt the need to tell people about it? This is one such story. Real World Story: It was just another day of travel, or so I thought. On business recently, I arrived in Phoenix, went to the...
Customer Service Training Expert Barbara Khozam The Power of a Positive Attitude
A negative attitude is more contagious than a positive one, and negativity breeds negativity. Your brain is wired for survival, so it will react to protect you from whateverโs out to hurt you. The good news is that you have full control over your attitude. You can...
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