Description
This webinar is about communicating with people during the most challenging times. It is about avoiding conflict and controlling your triggers when it counts the most. Conflict in the workplace wastes time, creates stress, and destroys morale. If you find some people seem to push your buttons (on purpose?) or if you yearn for the right thing to say at the right moment, this session is for you.
While conflicts, disagreements and emotions are normal, problems can occur when they go unmanaged. This webinar will help you take complex solutions and boil them down to simple, measurable actions.
You will learn
- Which difficult people need to be confronted and which need to be ignored
- How your personality and attitude affect the outcome of a disagreement
- To recognize their own “triggers” and will learn fast and easy strategies to control them
- Graceful “exit” lines to retain respect and credibility
- How to turn a complaint into an opportunity
- How to use non-verbal communication to build rapport in seconds
- To say no – tactfully – without feeling guilty
Who should attend
- Managers and Supervisors
- Executives
- Customer Service Professionals
- Sales Professionals
- Human Resources Professionals
- Anyone who has read this far in the webinar description
