Disheartening customer service at the Doubletree hotel

Real World Story: When I walked into the lobby of a Doubletree hotel during my last busy travel day, I saw two employees standing behind two counters that were separated by about 8 feet in distance.  I paused, looked at each one several times, and expected an immediate acknowledgement, smile or hello from either employee. […]

Does your customer service pass the empathy test?

Recent events have made it painfully obvious that not all customer service reps understand the importance of empathy. Real World Story: I was going through a rough time in the last several months. My personal life was in a shambles. My husband wanted a divorce, and I needed to move out of our home in […]