A colleague posted a bad customer service story on her Facebook page. When I saw it, I knew I had to share it with you. Real world story: Early this morning at a not too busy Walmart, an employee told me that she couldn’t help me find what I needed because she...
You enter a restaurant for the first time. You look for a human or some sort of sign to tell you to wait or to be seated or to seat yourself. Instead, you are greeting by a void of uncertainty. Is anybody there? Real World Story: I cannot explain why the above...
We’re living in some unusual times of social understanding. The current social atmosphere is amazingly bi-polar—gains in some areas and great losses in others. At one end of the spectrum, we’re seeing increased positive awareness in attitudes and lessening aggressions...
If you’ve been following my blog for even a few weeks, you’ll realize that I have a passion for certain elements of superior customer service. And this week I came across the perfect example of a case study that exemplifies the power and effectiveness of these...
Daily life puts many demands on our time. And while we run around in a frenzy trying to complete all of our day-to-day tasks and plans, we need to stop, take a breath, and remember the virtue and grace of patience. The following story was told to me by a colleague and...