How to Make Great Customer Service the Core of Your Company’s Culture

Every company in every industry has a corporate culture, no matter how big or small the company is. Therefore, being proactive and strategic in building that culture is essential to financial success—by way of customer loyalty through an inspired corporate culture. This translates simply to having the best possible encompassing, company-wide customer service program. Real […]

A Look at How Corporate Culture Can Make or Break Customer Service

Every now and then, I read an inspirational article that demonstrates how great customer service is still possible. Once such recent news story was about Quicken Loans and how it sped to the top of its industry, led by exceptional customer service. (To read the full New York Times article “An Oasis in a Desert […]