I can’t think of a better time when customer service is most essential than when it involves your health, especially when you are getting ready to have surgery. Wouldn’t you agree? A colleague shared the following story with me. Real world story: “My boyfriend...
Have you ever shopped online for a much-needed item and were super excited to find what you were looking for, but were disappointed when you show up to the store and your item is nowhere to be found? Worse yet, no one at the store cares to figure out whether or not...
You enter a restaurant for the first time. You look for a human or some sort of sign to tell you to wait or to be seated or to seat yourself. Instead, you are greeting by a void of uncertainty. Is anybody there? Real World Story: I cannot explain why the above...
We’re living in some unusual times of social understanding. The current social atmosphere is amazingly bi-polar—gains in some areas and great losses in others. At one end of the spectrum, we’re seeing increased positive awareness in attitudes and lessening aggressions...
When was the last time you had such an exceptional customer service experience that it left you saying, “ WOW”? Real world story: It was yet another business trip. Due to the massive amount of travel I’ve been doing lately, I’ve started turning on my autopilot. I make...