One of the most common complaints that I’ve noticed from employees and employee surveys during my many years in customer service consulting has been favoritism—the actual or perceived notion that a manager favors some employees over others. Yet, when managers and...
As children, we all enjoyed playing games. Most of us were probably at our most creative and free when we played games as kids. We also took more risks without worrying too much about negative consequences. So why is it that as adults, we moan and groan about playing...