Have you ever met someone who makes you think? Who genuinely makes you change your perspective? Someone who makes you grateful for your situation? Real World Story: At the end of last year, I was coming home from a business trip, yet again, amongst the hustle and...
As a customer service professional, my business credo—and my philosophy of life, really—is you don’t have to like me. You don’t even have to agree with me. BUT you DO have to respect me. So what’s the difference? It’s simple. To like someone or to agree with another...
Want to know the secret to great customer service? Communication. Yup, it’s that simple. As customers, when we have a problem with a product or service, the last thing we want to do is to repeat ourselves again and again and again. Real World Story: My mother lost her...
Today’s technology has made communicating with others easier than ever. In an instant, you can send a text, and email, or Skype. You can also post your innermost thoughts on Facebook, Twitter and YouTube, to name but a few of the hundreds of today’s available channels...
You started your day with a BAD attitude. But someone was so kind to you that you couldn’t help but turn it around to positive. Has this ever happened to you? Real World Story: I have a very good friend who is a retired nurse. He is the MOST compassionate, kind and...