I was in a hurry and I had a list. I needed a bunch of cleaning supplies and I needed them yesterday. A friend advised me to go to Home Depot. I’ll have to admit that I usually dread going to Home Depot simply because the store is sooooooo big. I remember once it took me 45 minutes to find a light bulb. Anyway, I was in a hurry and on a mission. I parked my car, grabbed a cart then bolted through the door. About 2 feet inside the door, a Home Depot employee said “Hello”. (Poor guy.) I ran over to him with my list and started reading from the top. He listened for a few seconds then politely interrupted me to find someone to help. He yelled for a gentleman named Scott who quickly arrived, looked at my list then said “Follow me.” Scott was Awesome! He not only helped me find the first 2 items, he helped me find ALL of them! If he didn’t know the answer, he found someone who did AND he was pleasant the entire time. What could have been a 2.5 hour ordeal turned out to be a 15 minute errand. Scott and those Home Depot employees definitely displayed their ZAMitude and I will gladly return for future purchases. In fact, I just might stop by today. I heard they sell flashlights.
Z-Tip: Good customer service pays off in several ways: 1. Customers tell others. 2. Customer return. and #3 Customer blog about it!!!!