Must-have Skills for Customer Service Teams

Have you ever wondered which skills make an exceptional customer service agent? Are you curious about what customers really expect of you and your agents? Would you like to learn more? Recent research answers these questions and more. Check out this link or click on the picture and let me know what you think.  

The Golden Rule of Customer Service: Communicate with humans as humans

Have you ever had someone make you feeling ashamed? Now imagine it happening to you at the hands of someone who is supposed to be helping you. Real World Story: I recently surveyed a company that provides care services to homeless people. It provides free meals, clothing, healthcare, computer use, and many other similar services. […]

How to reduce the awkwardness of interrupting customers

At some point in our lives, we’ve all had to deal with the rambler—the person who just won’t stop talking. When it’s an acquaintance or family member, we can probably just walk away; however, we can’t leave a customer dangling mid-sentence.  We must be careful of our approach because we certainly don’t want to anger […]