Are you Intentionally Delivering BAD Customer Service? by Barbara Khozam | Jan 5, 2012 | Customer Service Escondido, Customer Service Training Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012 Subscribe For Latest (and Greatest!) UpdatesGet posts and videos on Customer Service, Leadership and Happy Pants, duh!Invalid email address We promise not to spam you. You can unsubscribe at any time.Thanks for subscribing!