Many businesses claim to “know” their customers. They “know” how customers like to be greeted. They “know” customers don’t mind waiting on hold for over 5 minutes. They “know” their customer’s preferred...
They’ll figure it out eventually. Negative Ned Says… “Some people come wandering through like they don’t have a clue how to find things. I’ve got a firm rule: Let them figure it out on their own. We have signs all over the place. See, the problem is, if you try...
Hide and seek, not just for kids anymore. Negative Ned Says… “If they can’t see me, they can’t bug me. I don’t need to take care of another headache. Let someone else carry the load for once. Let ’em wait. Anyway, they don’t want me to bother them while they’re...
Most people know that praise and recognition are good for business. It improves employee satisfaction, customer satisfaction and business profitability. But do most people know by how much? According to The Carrot Principle companies that recognize employees see a 3...
Your name is no one else’s business. Negative Ned Says… “What’s the point of introducing myself or wearing a nametag? I’ll probably never see this guy again, and he doesn’t care what my name is. I sure don’t care what his name is. In fact, I should probably turn...
