by Barbara Khozam | May 17, 2012 | Customer Service Escondido
Let them wait! What doesn’t kill them will make them stronger. Negative Ned Says… “Keeping customers waiting in line builds their desire for our product or service, right? Lines are just an unavoidable part of doing business. I like to take my time with each...
by Barbara Khozam | May 15, 2012 | Customer Service Training
Check out the latest news on my company. I’m excited about this article. See what you think and vote for me. I need your support. https://ow.ly/aWkso
by Barbara Khozam | May 10, 2012 | Customer Service Escondido
Many businesses claim to “know” their customers. They “know” how customers like to be greeted. They “know” customers don’t mind waiting on hold for over 5 minutes. They “know” their customer’s preferred...
by Barbara Khozam | May 3, 2012 | Customer Service Escondido
They’ll figure it out eventually. Negative Ned Says… “Some people come wandering through like they don’t have a clue how to find things. I’ve got a firm rule: Let them figure it out on their own. We have signs all over the place. See, the problem is, if you try...
by Barbara Khozam | Apr 26, 2012 | Customer Service Escondido
Hide and seek, not just for kids anymore. Negative Ned Says… “If they can’t see me, they can’t bug me. I don’t need to take care of another headache. Let someone else carry the load for once. Let ’em wait. Anyway, they don’t want me to bother them while they’re...
