It wasn’t one person, it was three. It didn’t happen once, but three times. It must be a company requirement or something. To what am I referring? Poor customer service and overcharging. That’s what I’m talking about. Here comes the story:...
Since I’ve gotten so many requests, I am posting a summary of my lighthearted Toastmaster speech about Holiday Spirit. Ah, the holiday season. I just love the sweet smell of pine from the Christmas trees. And the beautiful, twinkling lights hanging from the...
Over the past ten years, I’ve presented to thousands of people from hundreds of organizations, representing different levels of the organization. However, recently, I did my first presentation to a group where 100% of the participants were...
I was prepared. I made an appointment, had my confirmation paper and was ready to go. I figured the entire process would take about 30 minutes. To what am I referring? Getting my licensed renewed at the DMV. Boy was I mistaken. Here’s my story. ...
