Are you Intentionally Delivering BAD Customer Service?

by Barbara Khozam | Jan 5, 2012 | Customer Service Escondido, Customer Service Training

Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012

Hey, Cynthia Magg interviewed me for The

by Barbara Khozam | Sep 1, 2011 | Customer Service Training

Hey, Cynthia Magg interviewed me for The Athlete’s Mindset. Check it out! https://ow.ly/6i6dy

Beware: Payless often means Pay More!!!!!

by Barbara Khozam | Jan 22, 2011 | Customer Service Escondido

It wasn’t one person, it was three.  It didn’t happen once, but three times.  It must be a company requirement or something.  To what am I referring?  Poor customer service and overcharging.  That’s what I’m talking about. Here comes the story:...

Week 50 – How to keep “Bah Humbug” out of your Holiday Spirit.

by Barbara Khozam | Dec 16, 2010 | Customer Service Training

Since I’ve gotten so many requests, I am posting a summary of my lighthearted Toastmaster speech about Holiday Spirit.  Ah, the holiday season.  I just love the sweet smell of pine from the Christmas trees. And the beautiful, twinkling lights hanging from the...

Week 46 – Physicians are humans too – and some even have ZAMitude!

by Barbara Khozam | Nov 19, 2010 | Customer Service Training

Over the past ten years,  I’ve presented to thousands of people from hundreds of organizations, representing different levels of the organization.  However, recently, I did my first presentation to a group where 100% of the participants were...