by Barbara Khozam | Oct 30, 2010 | Customer Service Training
I was prepared. I made an appointment, had my confirmation paper and was ready to go. I figured the entire process would take about 30 minutes. To what am I referring? Getting my licensed renewed at the DMV. Boy was I mistaken. Here’s my story. ...
by Barbara Khozam | Oct 21, 2010 | Customer Service Training
“They” say we should listen to our intuition, the voice, or whatever you want to call it. “They” say we should pay attention to the signs. For me, apparently, I need multiple signs to get the point. A few weeks ago I blogged about an incident...
by Barbara Khozam | Oct 9, 2010 | Customer Service Training
This week, two of my friends have gone through serious family trauma. One involved her brother and the other friend’s father died unexpectedly on Monday. Both incidents were like shots to my heart. Both made me stop,take a look at my life and my family and...
by Barbara Khozam | Oct 2, 2010 | Customer Service Training
I’ll have to admit that I was pissed about it. I knew it was a minor event in my life, but I was still mad. When I told my husband, he got even madder. I knew what I was going to do. I was going to blog about it. That’ll at least make me feel better. ...
by Barbara Khozam | Sep 24, 2010 | Customer Service Training
Recently, I’ve been asked to be a “Mystery shopper” at some local doctor’s offices. The purpose was to observe the behavior of the receptionists and nurses upon initial contact with the patient. All I had to do was sit in the reception...
