by Barbara Khozam | Jun 18, 2010 | Customer Service Training
The Bratitude is different than the Baditude in that they are more than just negative. They are down right mean. They cut you down in front of others, and are mean and sarcastic. Solution: If you absolutely have to confront a Bratitude, specifically focus on what...
by Barbara Khozam | Jun 5, 2010 | Customer Service Training
Ah, the Combative – aka the know-it-all. Don’t you just love them? They know everything about everything – or at least that’s what they want you to believe. They love a good debate – which you will never win because they are...
by Barbara Khozam | Jun 1, 2010 | Customer Service Training
We all know this person. They are arrogant, have a ‘my way or the highway’ attitude, are poor listeners and have intense eye contact. Some of us have worked for or with them and some of us even live with them. I refer to them as the Egotudes. So, how...
by Barbara Khozam | May 21, 2010 | Customer Service Training
We all know someone with a baditude (bad attitude). They are also known as negativists, whiners, complainers. To them, everything is bad or negative. They are angry, mad at the world and their comments about everyone and everything are negative. Dealing with them...
by Barbara Khozam | May 14, 2010 | Customer Service Training
I don’t know about you, but I dread the thought of “exercise”. Now, don’t get me wrong – I work out a lot and am in pretty good shape. There’s nothing like the feeling of a good work-out session and the sense of satisfaction...
