by Barbara Khozam | Jul 31, 2010 | Customer Service Training
I guess I know I have it. I never really think about it. My friends sometimes comment on it. It rarely becomes an issue…until this week. What is “it”? It is my HUGE Personal Space. Here’s my story: Last Monday morning I flew up to...
by Barbara Khozam | Jul 23, 2010 | Customer Service Training
I was in desperate need of a pair of sunglasses. The two pairs I had were either broken or lost. It was a simple task to complete. Since I’m not a savvy shopper, I decided to go to the mall in hopes of finding an inexpensive pair of glasses as well as some...
by Barbara Khozam | Jul 13, 2010 | Customer Service Training
It’s time for an attitude adjustment. After 6 months of using, living and testing KhoZAMitude, and explaining over and over and over again how to pronounce my last name (it is not Kah-hah-zahm), I have decided to shorten the word to ZAMitude. It’s...
by Barbara Khozam | Jul 7, 2010 | Customer Service Training
I decided to go to the gym the other day. This gym has a sand volleyball court that no one seems to use. I was walking toward to door with my backpack, water jug and two large bags of volleyballs. Needless to say, my hands were full. As I’m walking toward...
by Barbara Khozam | Jun 25, 2010 | Customer Service Training
Recently I was playing in beach volleyball tournament in Manhattan Beach, CA. It was such a beautiful day. The sun was shining, the wind was lightly blowing, the players were fairly pleasant and the tournament director was organized and friendly. The logistics of...
