Barbara Khozam, Author at Barbara Khozam, Customer Service Speaker

Customer Service Week 2021 – Day 3

by Barbara Khozam | Oct 6, 2021 | Customer Service Training

Today’s HEART word is Attitude. Attitude is how we see others and how we treat them based on our perceptions of them, and it can be either positive or negative. If you start to sense a bad attitude creeping in on you, acknowledge what you are feeling and why. Then...

Customer Service Week 2021 – Day 2

by Barbara Khozam | Oct 5, 2021 | Customer Service Training

Today’s HEART word is Energy. Energy is that inner-spark inside us that ignites our blood to flow throughout our bodies and neurons to fire within our brains. If you’re starting to drag a little, get up and get moving. Stretch, take a short walk, do some jumping...

Customer Service Week 2021 – Day 1

by Barbara Khozam | Oct 4, 2021 | Customer Service Training

Welcome to National Customer Service Week 2021! Every day this week, I will share with you a video that celebrates the HEART of service, along with a word of the day that highlights how we deliver service to others. Today’s HEART word is Humor. Humor allows us to...

How Customer Service at a Pediatrician’s Office Dares To JUMP Through Hoops for Patients

by Barbara Khozam | Sep 17, 2021 | Customer Service Training

A few weeks ago, I shared a colleague’s story about the BAD customer service that he and his partner’s son experienced at a dental office. He once again shares another story, but this time, it’s about how the office of the family’s pediatrician dared to JUMP through...

How BAD Customer Service is more financially damaging than a pandemic

by Barbara Khozam | Sep 9, 2021 | Customer Service Training

One of the financially hardest hit industries during the pandemic was the hospitality industry. So with the slow reopening of businesses, you would think hotels would be JUMPing for joy to deliver exceptional customer service. Well, in my recent experience at the...