Customer service in the age of food delivery apps—preparing for horrible customers
In customer service, we work in a complicated world. We are, more than ever, needing to navigate the delivery of customer satisfaction cautiously but professionally. There was a time when caveat emptor was the way of doing business, “let the buyer beware.” This put...
Customer service may soon be a thing of the past at big-box stores
Browsing books at a bookstore. Watching a movie at a drive-in. Picking up your photos at the Fotomat. Reading a newspaper. Going to the bank. Eating out at a restaurant. Disco roller skating, for the love of Pete! All things that are now obsolete, or nearly. But we...
The Carbon copy of exceptional customer service
On a recent Friday morning, I woke up with a sore throat. Despite the discomfort, I made it through the day, but I was extremely tired all day long. I was slated as an announcer for the local Oceanside parade on Saturday. Although my throat was VERY sore, I was able...