How BAD Customer Service is more financially damaging than a pandemic
One of the financially hardest hit industries during the pandemic was the hospitality industry. So with the slow reopening of businesses, you would think hotels would be JUMPing for joy to deliver exceptional customer service. Well, in my recent experience at the...
The Pain of a Dental Office’s BAD Customer Service Experience
In my last few blog posts, I’ve written about empowering service team members with breathing room and flexibility to deliver great customer service. In several of the tips that I’ve shared, I’ve explained the importance of having written standards, so team members...
Is Your Business too BIG to fail with BAD customer service?
I recently read a news article about a survey in which 50% of participants said Walmart has the worst grocery store customer service of any grocery chain. And what was more interesting about the article was that Walmart knows it. The giant big box store relies more on...