How To Develop an Attitude of Service for a Better Customer Experience
In the business of customer service, the customer is central to everything that we do. Customer service is about making a positive difference in the lives of customers. Real world story: If you’re like me, then you’ve probably had your fill of bad customer service...
Does Your Senior Leadership Deliver Great Customer Service?
When it comes to certain areas of your business, it’s easy to know that a long-term plan is necessary and must be implemented with buy-in and involvement from senior staff. Such areas may include research and developments, company growth, and sales strategies, for...
While Great Attitude in Customer Relations is a Goal, You MUST Still Deliver on Service
As service agents, you are expected to have a great attitude when dealing with customers. You smile. You address customers by name. You’re friendly. You’re polite. And you’re empathetic and sincere. But is that enough to win over customers if you can’t deliver in...