Barbara Khozam - Barbara Khozam, Customer Service Speaker

Can knowing about Personality Types elevate your Customer Service delivery?

by Barbara Khozam | May 3, 2018 | Customer Service Training

The most effective strategy to successful communication, and thus great customer service delivery, is knowing how to interact with customers as individual people. And what better way to do this than to know a little something about each customer’s personality type....

In the Customer Service experience, first and last impressions MATTER

by Barbara Khozam | Apr 25, 2018 | Customer Service Training

Real world story: On a recent business trip, I went through a rather awkward and confusing experience. As an Avis preferred member, I usually get a confirmation email letting me know the space number of my rental car in advance, so I can proceed immediately to it when...

Is Social Media Killing Your Customer Service Reputation?

by Barbara Khozam | Apr 11, 2018 | Customer Service Training

Do you regularly read customer comments on your company’s social media sites or other service rating sites? Do negative comments feel like a punch in your gut? And do negative comments by your customers catch you by total surprise? Real World Story: Social media...

Are Terms of Endearment Acceptable in Customer Service?

by Barbara Khozam | Apr 4, 2018 | Customer Service Training

Given the current climate of the much-needed changing attitudes toward women—from the spotlighting of sexual assault and harassment of female students in colleges across the country to actresses in Hollywood to women in the business world, all of which have culminated...

Is your Customer Service strategy personal enough?

by Barbara Khozam | Mar 23, 2018 | Customer Service Training

Are your service agents’ day-to-day tasks too out of touch with people and, thus, they treat all customers as tasks and not real people with real needs? And has your customer service strategy begun to rely more and more on technology to help with your customers? Real...