Accepting Responsibility: a vital weapon in your customer service arsenal
Mistakes happen all the time—from a simple faux pas to an oversight or blunder to high-stakes miscalculations. To help alleviate even the worst mistakes you make with customers depends on whether or not you accept responsibility for your wrongdoing. Real World Story:...
In Customer Service, ONE employee can spoil your service with ALL customers
Perhaps, my expectations are too high. I expect to be treated better! Real World Story: The following account happened to me at the Hilton hotel in Calabasas, CA. It all started the day before my arrival. I received an email from a female Hilton employee informing me...
The BASICS of customer service make all the difference
My mother and I have frequented Portinos Restaurant for years because it’s the closest restaurant to her hairdresser; we make those outings half-day occasions to hang out together so convenience is key. Real World Story: In the past, the food has been really good, but...