by Barbara Khozam | Jul 2, 2015 | Customer Service Consultant
Last week I wrote about the many BAD experiences that I’ve been having with service people while traveling lately. Since this problem continues to be an important issue to me, I wanted to expand a bit more on how people in any service industry can boost their mind and...
by Barbara Khozam | Jun 25, 2015 | Customer Service Consultant, Customer Service Training
I’ve been traveling a lot recently and have been experiencing a plethora of customer service people. To this day, I’m still amazed by the wonderful feeling of being greeted immediately with a smile. A welcoming smile makes me feel great and sets a positive expectation...
by Barbara Khozam | Jun 18, 2015 | Customer Service Consultant
en•gage•ment (ĕn-gāj’ment) — the act of participating or being in a state of participation; being in gear; meshed. I recently read the most current study about employee engagement. In a nutshell, the report from Modern Survey revealed the following results: 23% of...
by Barbara Khozam | Jun 11, 2015 | Customer Service Consultant, Customer Service Training
Real World Story: On the news recently, the media reported an incident in which a United Airlines flight made an unscheduled, early landing in Salt Lake City in order to kick off a family with an autistic child who was being disruptive. You can pick up the story on...
by Barbara Khozam | Jun 4, 2015 | Customer Service Consultant
No organization can thrive if it doesn’t communicate effectively with its employees or with its customers. Internally, without communication, staff members make up stuff, which feeds into gossip, which turns into negative rumors. This in turn, creates bad morale,...
