by Barbara Khozam | Aug 4, 2015 | Customer Service Training
Speaking to a group of knowledgeable, skillful and dedicated employees allows for time to celebrate their most special and unique skill, their heart and their compassion
by Barbara Khozam | Jul 30, 2015 | Customer Service Consultant
I’ve noticed a trend lately. The companies that hire me to help with customer service are ones that already have great service. When you think about it, that makes perfect sense! When an organization’s leaders believe in and understand the importance of proactively...
by Barbara Khozam | Jul 23, 2015 | Customer Service Consultant
Have you ever been treated badly simply because of how you were dressed? I bet it didn’t make you feel very good, did it? Real World Story: The other day, my husband and I went browsing at the stores at our local mall. We eventually wandered into the upscale...
by Barbara Khozam | Jul 16, 2015 | Customer Service Consultant
The other day, while teaching a customer service workshop, I transitioned into a discussion with my participants about professionalism. The workshop participants’ ages ranged from early 20’s to late 60’s. At first we had some disagreements until I asked them what THEY...
by Barbara Khozam | Jul 9, 2015 | Customer Service Consultant
Real World Story: It all started about 11 days ago… SUNDAY: I noticed my cat wasn’t eating and was acting very lethargic. Trying to avoid for her a traumatic trip to the veterinarian’s clinic, I called a mobile vet service—based on the great reviews the service...
