Barbara Khozam - Barbara Khozam, Customer Service Speaker

20 Customer Service Tips You Need to Know

by Barbara Khozam | Dec 10, 2014 | Customer Service Escondido

Customer service tips are a dime a dozen on the web, but how many of them actually provide real value? Sure, “be polite” is good advice when dealing with customers, but it’s also obvious and lacks the data and case studies to provide further insights. That’s why today...

How to Maintain Momentum After Customer Service Training

by Barbara Khozam | Dec 9, 2014 | Customer Service Training

Imagine wowing your customers consistently in a way that makes your brand unforgettable? Now imagine if that company was yours! If you don’t have pre-existing protocols, I’m going to teach you how to do that. Watch...

Customer Service Tips: 7 Ways To Improve Your Skills TODAY

by Barbara Khozam | Dec 8, 2014 | Customer Service Escondido

Like any other skill, if you don’t keep on top of your customer service skills, they will get dull and less effective. Sharpen your skills with these 7 customer service tips. AUGUST 21, 2013 Listen: You need to sharpen your customer service skills. Even if...

Should All Employees Be Trained in Customer Service

by Barbara Khozam | Dec 7, 2014 | Customer Service Training

Imagine wowing your customers in such a way that you virtually eliminate the competition and then imagine that company is you? My answer might surprise you. Watch the video below to hear how you should handle customer service training within your...

Customer Service Tips | Skills You Need

by Barbara Khozam | Dec 7, 2014 | Customer Service Escondido

Regardless of the type of contact that you have with customers, whether it is over the phone, face-to-face, in a restaurant or shop, in an office or financial institution, in the entertainment or tourist industries, good customer service skills help everybody. A...