Barbara Khozam - Barbara Khozam, Customer Service Speaker

Customer Service or Customer Experience?

by Barbara Khozam | Dec 4, 2014 | Customer Service Escondido

Customer service or customer experience? Are they the same thing? There’s been a lot of talk about whether marketing and customer experience are one and the same or if they replace each other – you know, “Customer experience is the new...

How to Tailor Your Customer Service Training

by Barbara Khozam | Dec 3, 2014 | Customer Service Training

Imagine wowing your customers in such a way that they tell everyone that they know and imagine that company is you? Today I’m going to share with you a few tips from my 9-step “Happy Pants” process. Want to know how you can better tailor...

The Social Consumer Study And What It Means To Customer Service Professionals

by Barbara Khozam | Dec 2, 2014 | Customer Service Escondido

“The pen is mightier than the sword,” wrote Edward George Bulwer-Lytton in 1839. Little did he know what was to come with the advent of social media? Around the globe, customers – friend and foe alike – share their experiences using indelible digital characters all...

How I’m Different From Other Customer Service Experts

by Barbara Khozam | Dec 1, 2014 | Customer Service Training

Imagine wowing your customers in such a way that you clearly distinguish you from your competition? Today I’m going to answer a question that I get rather frequently and that is, “how are you different from other customer service experts?” Watch the video below to...

Ken Blanchard on giving ‘legendary service’

by Barbara Khozam | Dec 1, 2014 | Customer Service Escondido

Ken Blanchard is one of the living legends of the business world. His book “The One-Minute Manager” has sold more than 13 million copies — and that’s just one of the more than 60 books written or co-written by him. In 1979 he founded The Ken...