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Proof that Government Workers CAN Provide Great Service

by Barbara Khozam | Jul 9, 2024 | Customer Service Escondido

Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they’re on the right track. Here’s just one story from one stellar employee: On Feb 1st, the...
My Frustrating Experience at Albuquerque Marriott North Pyramid

My Frustrating Experience at Albuquerque Marriott North Pyramid

by Barbara Khozam | May 20, 2024 | Customer Service Training

Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it’s a bumpy ride. So, picture this: I’m in town for a conference, excited to soak up some knowledge. I hop in an Uber from the...
With a little help from exceptional customer care, all dogs go to heaven peacefully

With a little help from exceptional customer care, all dogs go to heaven peacefully

by Barbara Khozam | Oct 5, 2023 | Customer Service Training

The essence of customer service may be summoned up as people being of service to others, so having an attitude of service is essential for customer service professionals. And when customer service is delivered exceptionally well, it can dispel some of the myths that...
The People at TransUnion Rate A+ in Customer Service

The People at TransUnion Rate A+ in Customer Service

by Barbara Khozam | Sep 15, 2023 | Customer Service Training

Getting good service from a large company can be an exasperating and exhausting experience, especially when trying to reach a live person on the phone. Getting through today’s “modern” phone trees and multitude of prompts can drive any normal person to insanity. And...
Bargain-basement customer service from Ross, where you dress for less

Bargain-basement customer service from Ross, where you dress for less

by Barbara Khozam | Apr 13, 2023 | Customer Service Training

A colleague shared a recent experience that left him believing that at Ross, you dress for less—but it comes with less-than-desirable customer service, that is. Like many of us, nothing is more aggravating to him in retail customer service than cashiers who simply go...
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