by Barbara Khozam | Aug 13, 2024 | Customer Service Training
Traditionally customer service has been viewed as a resource for problem solving, yet surveyed consumers indicate that interacting with company representatives is always an opportunity to build a long-term relationship. Exceptional customer service fosters long-term...
by Barbara Khozam | Jul 11, 2024 | Customer Service Training
I often preach that a person’s favorite sound is hearing his or her own name. That remains true, however even more personalization in customer interactions significantly increases the chances of continuing or earning brand loyalty. Other personalizations include...
by Barbara Khozam | Jul 10, 2024 | Customer Service Training
AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following – 1. AI can’t replace human connection. Have you ever heard a customer...
by Barbara Khozam | Jul 9, 2024 | Customer Service Escondido
Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they’re on the right track. Here’s just one story from one stellar employee: On Feb 1st, the...
by Barbara Khozam | May 20, 2024 | Customer Service Training
Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it’s a bumpy ride. So, picture this: I’m in town for a conference, excited to soak up some knowledge. I hop in an Uber from the...
