I have a hot button. But, maybe it’s just me. Maybe I blow things way out of proportion. But, my latest pet peeve is about people in service industries who don’t do what they say they will—people who simply don’t fulfill promises made to their customers. The Verizon...
When people talk about companies that deliver great customer service, the Ritz-Carlton is consistently included in the conversation. In an interview with the Ritz-Carlton Shanghai’s General Manager John Rolfs, he shares his keys to success. Watch the short...
On January 10, 2014, Sam Berns died at the age of 17 of complications from a rare premature-aging disease called progeria. Although Sam knew his life was short, he lived each day to the fullest and inspired teens and adults alike to adopt his positive mindset. Check...
Employees who are unhappy with their compensation has always been an issue within companies. And lately, it seems to be a dominating theme. According to Don MacPherson, President and Co-Founder of Modern Survey, employees routinely complain about compensation because...
How do you get individual people to work effectively as a team? While teamwork is a tricky topic for managers and team members alike, it is possible to create teamwork — even among workers who don’t like one another very much. First, we have to realize that humans are...
