Black Friday is traditionally a shopper’s grand dream. However, it’s not surprising that, sometimes, the dream turns into a holiday nightmare — at least it did for the giant retailer Target. The trouble started with a price reduction misprint in a Target ad for a...
Recently, in one of my training classes, a participant told me that her colleagues were mad at their employer because it gave out turkeys for Thanksgiving to all its employees. Everyone started complaining about how some of the turkeys were bigger than others. Here,...
Loving your job begins with ensuring that your values align with your employer’s mission. This is an important principle that I teach employees in my customer service trainings. It’s hard to work for a company that you hate. And at the root of such hate, you’re very...
Communicating with people is not a difficult task. However, ensuring that people understand exactly what you’re communicating can be problematic. And miscommunication can cost your business a lot of time and money. Have you ever asked someone to do x, y, and z, only...
I hear time and again from managers everywhere how “My employees are only motivated by money.” When I ask how they know, the usual reply is “When I ask what motivates them, they always say ‘Well, a raise would be nice.’” While people SAY they are motivated by money,...
