by Barbara Khozam | Nov 14, 2013 | Customer Service Escondido
Communicating with people is not a difficult task. However, ensuring that people understand exactly what you’re communicating can be problematic. And miscommunication can cost your business a lot of time and money. Have you ever asked someone to do x, y, and z, only...
by Barbara Khozam | Nov 7, 2013 | Customer Service Training
I hear time and again from managers everywhere how “My employees are only motivated by money.” When I ask how they know, the usual reply is “When I ask what motivates them, they always say ‘Well, a raise would be nice.’” While people SAY they are motivated by money,...
by Barbara Khozam | Oct 31, 2013 | Customer Service Training
In last week’s post, we covered the essentials for effective recognition of others. In this week’s post, we’ll discuss some of the most common objections for giving employee recognition. (This information was gleaned from the book The Carrot Principle by Arian Gostick...
by Barbara Khozam | Oct 24, 2013 | Customer Service Escondido
I’ve recently been asked by several clients to deliver presentations to their organizations on the power of appreciation. It appears that companies are starting to realize more and more that a little appreciation can help to engage, RECOGNIZE, and encourage employees...
by Barbara Khozam | Oct 17, 2013 | Customer Service Training
Being a leader is position of ongoing personal evolution and continuous hard work. And it takes a lot of extending ourselves into areas that are, at first, uncomfortable. But, we can turn that discomfort into opportunites to think in new ways and do things in a new...
