by Barbara Khozam | Oct 10, 2013 | Customer Service Escondido
I consider myself a well-seasoned traveler. Throughout the last 15 years, I have experienced the full gamut of hotel customer service. And quite frankly, not all hotels live up to the great standards they claim. Because of so many disappointments and let downs while...
by Barbara Khozam | Oct 3, 2013 | Customer Service Escondido
The restaurant business is an unforgiving business. Success rates are low, competition is fierce, and reputation is everything. But, you can take measures to ensure that your restaurant — or any other type of business, really — doesn’t bellyflop because of bad...
by Barbara Khozam | Sep 26, 2013 | Customer Service Escondido
A recent human-interest story spread across the viral airwaves, in which a Dairy Queen manager forced a customer out of his store for stealing money from a blind person. Click on the link that follows for the full story:...
by Barbara Khozam | Sep 19, 2013 | Customer Service Escondido
Working with people may sometimes be a difficult proposition. You have to deal with a wide range of personalities and temperaments on a daily basis. And as a manger of people, this task of working with different types of team members can be daunting. The key is...
by Barbara Khozam | Sep 12, 2013 | Customer Service Escondido
The other day, I was reading a blog post by a writer who raved about the phrase “no problem.” She just LOVES it when customer service agents reply to her requests with this phrase. In fact, she even recommends that every company on this planet institute this phrase as...
