Do you ever get blown away by exceptional customer service? Real World Story: Every year, three Toastmaster buddies and I volunteer to announce the Oceanside Fourth of July Parade. We’re assigned to sit at different stations along the parade route and make scripted...
I’ve recently been busy creating some exciting new videos to share with you. In this post, I’m sharing with you my video titled “Importance of Customer Service in Human Resources.” I hope you find the information insightful and useful in your organization. But before...
How many times have you heard the words “Please Hold”? I bet every single time that you did, your level of frustration went up a notch or two. Other than sitting in bumper-to-bumper traffic on your way home from a long day of work, nothing is more irritating,...
This week, I’m sharing with you a short 5-minute video from a young man who is on a quest to get people to say “No” to his “special” requests. Caution: when experimenting, you should always be prepared for unexpected results. Take a look at this video, then share your...
I couldn’t believe it! I had a great telephone conversation with a customer service agent at my bank. I am so accustomed to poor treatment that gets me extremely frustrated that this last experience took me by surprise. It was one of those experiences that leaves you...
