The Top AI Concerns in Customer Service
AI is making a storm in many different industries, including customer service! If your organization is considering utilizing AI to improve the customer experience, consider the following – 1. AI can’t replace human connection. Have you ever heard a customer...Proof that Government Workers CAN Provide Great Service
Government workers have had a bad reputation regarding service for a long time. One government organization in San Diego is trying to change this and it looks like they’re on the right track. Here’s just one story from one stellar employee: On Feb 1st, the...
My Frustrating Experience at Albuquerque Marriott North Pyramid
Hey folks, I just had to share my recent experience staying at the Albuquerque Marriott Pyramid North. Buckle up, because it’s a bumpy ride. So, picture this: I’m in town for a conference, excited to soak up some knowledge. I hop in an Uber from the...