by Barbara Khozam | Oct 10, 2024 | Customer Service Consultant, Customer Service Speaker
These days, customers are much more concerned with how their personal info is handled—and who can blame them? According to Cisco’s 2024 Data Privacy Benchmark Study, a whopping 94% of users believe customers will bail if their data isn’t locked down tight. Data...
by Barbara Khozam | Oct 9, 2024 | Customer Service Consultant, Customer Service Speaker
Arrival date: 9/23/24 Departure date: 9/25/24 You know you’re in for a ride when the airport shuttle is a no-show, and you’re stuck standing at the curb, watching other guests get whisked away like they’ve won a free trip to paradise. I, on the other hand, called the...
by Barbara Khozam | Sep 16, 2024 | Customer Service Training
If you’ve recently scrolled social media, chances are likely you came across numerous videos of employees at work. These videos often feature interactions with difficult customers, or show employees and their co-workers discussing, if not complaining about, various...
by Barbara Khozam | Sep 14, 2024 | Customer Service Training
Submitted by D. D. Daruvala – the Managing Director of DFS Solutions an Occupational Safety, and Management Consulting Company I’ve often found myself at the receiving end of subpar customer service, where the experience ranges from indifferent to...
by Barbara Khozam | Aug 15, 2024 | Customer Service Training
Real World Story: (Told my seasoned sales professional Vic Jacobsen) “As a seasoned sales I’ve worn many hats throughout my career. From Sales Rep to Sales Manager, Marketing Manager, and eventually General Manager for Xerox Corporation, I’ve had the privilege...
