With more than 75 million copies sold worldwide, “Think and Grow Rich” is a timeless classic. When you ask anyone who is closely linked to the success and personal development industry which book influenced them most, you’ll always hear the book title “Think and Grow...
A few weeks ago, I was interviewed by radio station MileHiRadio.com about BAD Customer Service. A caller asked, ”Can a company provide great external customer service while harboring poor internal customer service.” And my answer—without pausing—was, “NO!… Not...
We’ve all been told that bad customer service impacts the bottom line. But, does it? A recent article in USA Today (March 16, 2013) reported on the 9 worst retailers with the worst customer service https://usat.ly/Z5cy4P. The big surprise: several of them continued to...
When did it become fashionable to be so rude? In the past several weeks, I’ve had several people ask me about those rude customers that I referred to in my blog titled “Why are you (as a customer) so rude? Disgruntled employees want to know.” One question asker works...
We’ve all heard the term “Fake it ‘til you make it.” But, can we truly apply this philosophy to customer service? If customers know that you’re “faking kindness,” won’t that annoy them? Does it annoy you when someone isn’t being sincerely kind to you? OR, do you...
