Is customer service the new marketing? This question isn’t just about the increasing importance of social media and customer reviews, or rising consumer disenchantment with traditional marketing. For some, it’s about making the decision between long-term...
The more you know, the more you’re expected to do. Negative Ned Says… “I got the job, so that must mean they’re happy with me as I am. What’s the point in learning anything new? If it ain’t broke, don’t fix it. I got hired to work here because I know my stuff....
Your just being honest, right? Negative Ned Says… “Okay, so I may not actually say anything negative directly to you, but oh, I’ll let you know that I don’t like how you look. Either I’ll talk down to you, or I’ll roll my eyes in disgust every now and again — or...
Sheesh, you were just kidding. Besides, who doesn’t think Brian’s unibrow is hilarious? Negative Ned Says… “Customers deserve to know the truth, so I tell them the truth…about my co-workers. Then if they’re going to complain about someone, it won’t be about me....
One of the most important secrets for providing great customer service is consistency. No matter how great your customer care is, if you can’t deliver it consistently, you won’t achieve the results that you want. Day in and day out, week after week, your...
