I hear this question — more of an excuse really — often and usually from low-scoring customer service representatives. These types of reps whine and complain about the customer being rude, shifting all blame onto you, the paying customer. And if you stop and think,...
Don’t waste your time trying to reinvent the wheel. Negative Ned Says… “Most of the time, I know the answer to a customer’s complaint about two seconds after he starts whining about it. I nod, look bored, and check my e-mail while he’s rattling on about the...
Rules are rules. Negative Ned Says… “I didn’t make the rules; I just work here. There’s nothing I can do. That’s the company’s policy. If I made an exception for you, it wouldn’t be fair to everyone else. I think it’s a stupid rule, too, but there’s nothing I...
All people are inherently nice-and now I have proof! My mother’s health has been declining for the past seven or so years. She’s at the point now where she must use a motorized wheelchair to get around. My mother is extremely independent and has mastered...
The only thing I’m sorry about is working here. Negative Ned Says… “It’s not my fault the customer is unhappy with the product or service. Why apologize for something I had nothing to do with? Nobody wants to take the blame for something they didn’t do. If a...
