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Do you REALLY know what your customers think of you?
Many businesses claim to "know" their customers. They "know" how customers like to be greeted. They "know" customers don't mind waiting on hold for over 5 minutes. They "know" their customer's preferred communication style - or so they think. They "know" it all until...
TIP 10: Look Busy if a Customer Seems Lost or Confused.
They’ll figure it out eventually. Negative Ned Says... “Some people come wandering through like they don’t have a clue how to find things. I’ve got a firm rule: Let them figure it out on their own. We have signs all over the place. See, the problem is, if you try to...
TIP 9: Go and Hide When a Customer Arrives.
Hide and seek, not just for kids anymore. Negative Ned Says... “If they can’t see me, they can’t bug me. I don’t need to take care of another headache. Let someone else carry the load for once. Let ’em wait. Anyway, they don’t want me to bother them while they’re...
Top Five Ways to Ruin Praise
Most people know that praise and recognition are good for business. It improves employee satisfaction, customer satisfaction and business profitability. But do most people know by how much? According to The Carrot Principle companies that recognize employees see a 3...
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