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TIP 10: Look Busy if a Customer Seems Lost or Confused.
They’ll figure it out eventually. Negative Ned Says... “Some people come wandering through like they don’t have a clue how to find things. I’ve got a firm rule: Let them figure it out on their own. We have signs all over the place. See, the problem is, if you try to...
TIP 9: Go and Hide When a Customer Arrives.
Hide and seek, not just for kids anymore. Negative Ned Says... “If they can’t see me, they can’t bug me. I don’t need to take care of another headache. Let someone else carry the load for once. Let ’em wait. Anyway, they don’t want me to bother them while they’re...
Top Five Ways to Ruin Praise
Most people know that praise and recognition are good for business. It improves employee satisfaction, customer satisfaction and business profitability. But do most people know by how much? According to The Carrot Principle companies that recognize employees see a 3...
TIP 8: Don’t Introduce Yourself.
Your name is no one else’s business. Negative Ned Says... “What’s the point of introducing myself or wearing a nametag? I’ll probably never see this guy again, and he doesn’t care what my name is. I sure don’t care what his name is. In fact, I should probably turn my...
Tell People Why and They Just Might Comply
Real World Example: The other day, I had a dentist appointment. I was a little nervous since I hadn't had any dental work since I was a child - and that was NOT a pleasant experience. To say I was anxious is an understatement. I was downright petrified. I tried to...
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