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Shocking discovery at Hilton Hotel
It was just another seminar at another hotel - or so I thought. To my surprise, I witnessed something unusual. Are you ready?...are you sitting down?...yes, I experienced FABULOUS customer service! Real World Story: It all started at 8:45 am on March 8th at the Hilton...
TIP 5: Dress Nicely for Work, Only if Your Boss Will Be There.
They’re lucky you’re even wearing shoes today. Negative Ned Says... “What I wear is how I express myself. Don’t go trying to suppress my self-expression! I don’t happen to go along with your television-magazine-Hollywood-image of what I should look like. Yeah, as a...
How Karaoke and Cookies Create Captivated Customers
Real World Example: It was a normal day at the airport, or so I thought. I was flying out of the San Diego airport on my way to Salt Lake City. I was on my way to the gate when I heard music. Loud music. As I looked to see where it was coming from, I saw Southwest...
TIP 4: Don’t Show Your Customers That You Care.
What are you, a therapist? Negative Ned Says... “Do I look like a therapist? Why do these customers think I care about their problems? Their rotten marriage or their sick kid has nothing to do with me or my job. And frankly, I don’t want to hear about it. I wish...
TIP 3: Don’t Show Enthusiasm.
Keep it real. If you feel grumpy, let it show. Negative Ned Says... “You think I ought to be all excited about this work? To me, it’s just a paycheck. Isn’t it enough that I do my job? I don’t have to act like I like it, do I? I’m not going to jump up and down all...
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