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TIP 2: Nip in the Bud the First Sign of a Positive Attitude.
Being positive will suck the life right out of you. Negative Ned Says... “It’s really easy to nip in the bud a positive attitude if I watch the news right after I wake up in the morning. There’s always a world crisis, a murder, bad weather, or a depressing statistic...
Why you need an MBA to hire a pet sitter
Real World Example: It happened the other day. I wasn't thinking about anything special. I just needed to complete the task of finding a pet sitter for my cat, Peaches. I called the PetSmart Pet Hotel and spoke with a gentleman named Mark. During our conversation, he...
TIP 1: Tell Your Customers Just How Much You Hate Your Job.
Customers should sympathize with you–you’re the one who has to work here! Negative Ned Says... “Of course I hate my job! That’s why they call it ‘work!’ Duh! That doesn’t mean I don’t know how to pretend that I like working here. I do that a lot, but I don’t see the...
How Organizations Deliver BAD Customer Service
[ This post is the introduction to my book How Organizations Deliver BAD Customer Serivice. In the weeks and months to follow, I will share with you my 30 TIPS and strategies that turn BAD customer service around! ] Can you recall the last time you wanted to throttle...
Are you Intentionally Delivering BAD Customer Service?
Cover Story Ric Thompson and Barbara Khozam Click here for complete article: https://www.smallbusinessceomagazine.com/currentissue.asp?showdate=1/1/2012
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